Why do I need Midco cable equipment?
We’re converting the Midco cable TV analog signals to digital signals, which allows for more space on the network for higher-bandwidth services in the future. This initiative will help prepare the Midco Network in Kansas for rolling out gigabit internet (via modem) to homes and businesses in 2018!
- On March 6, 11 channels transitioned to all-digital format early. On March 20, nine more channels switched.
- On April 4, all remaining non-digital channels converted. (To see a complete list of Midco cable channels, visit Midco.com/ChannelLineup.)
Effective April 4, customers temporarily lost access to channels until the proper cable TV equipment is installed.1
What are my equipment options, and how do I place my order?
For a limited time, Midco is providing up to three HD digital adapters free of monthly leasing charges.1
Residential customers can choose:
HD digital adapter: We’ll provide up to three HD digital adapters free of monthly leasing charges. HD digital adapters work on both HDTVs and non-HDTVs.
To get your HD digital adapter, go to our Digital Now main page. Go to the Order Your Cable TV Equipment section, enter your Midco account number and click Submit.
We can deliver the equipment by mail, or reserve one for you at our Customer Experience Center – or you can choose a professional installation.
TiVo® DVR: Want the ultimate in all-inclusive entertainment, with all your streaming apps, recordings and live TV in one place? Go with the TiVo® Whole Home Experience from Midco. Learn more at Midco.com/TiVo, and give us a call at 1.800.888.1300 to order.
HD digital receiver, digital receiver or CableCARD: These additional equipment options are also available for a low monthly leasing charge. To order, call us at 1.800.888.1300 or stop by our Customer Experience Center.
Business customers will get HD digital adapters professionally installed by a Midco technician. Give us a call at 1.800.888.1300 to order your equipment.
Please note that all equipment remains property of Midco and must be returned to Midco in good condition (normal wear and tear accepted) when cable TV service is no longer provided. You’ll be responsible for the replacement cost of non-returned equipment.
What’s the difference between an HD digital adapter and the other Midco cable equipment?
HD digital adapters are smaller devices with a simple program guide. HD digital adapters do not support ON Demand, premium channels,
pay-per-view or personal settings such as parental controls. You will have access to HD channels if you have an HDTV.
Other Midco cable equipment offers more robust options for access to ON Demand, premiums, PPV, parental controls and an interactive, on-screen guide.
To learn more, contact us at 1.800.888.1300.
How do I install my HD digital adapter?
After you receive your equipment, check out our easy, step-by-step install instructions included in the box and at Midco.com/Self-Install.
What will happen if I do not install or active my HD digital adapter or other equipment on TVs that aren’t digital-ready?
After we upgrade the signal from analog to digital for your area on April 4, you won’t be able to view any cable channels until the proper equipment is installed. It’s important that you install and activate all equipment in a timely manner to avoid disruption in service. Residential customers: Check out our convenient self-install tutorials, which include videos and install instructions. If you have questions or are a business customer, please contact us at 1.800.888.1300 or stop by our Customer Experience Center.
How will I know if my HD digital adapter is activated?
View the power light on the HD digital adapter to determine the activation status.
- Solid power light: The HD digital adapter is authorized and activated.
- Long continuous blink: The HD digital adapter is in hunt mode and not yet ready for authorization.
If you tried to authorize during hunt mode, the HD digital adapter will not authorize. Wait for two short blinks, and try again.
- Three short blinks: The HD digital adapter is updating. Wait for two short blinks, and try again.
- Two short blinks: The HD digital adapter is ready to be authorized.
What if my remote will not control my TV?
The remote control must be programmed to your TV; instructions are included with your remote. If you have programmed your remote control, try to program it again.
Check the batteries to be sure they are installed correctly. Be sure you’re pointing the remote at the TV.